Planning Update

We are currently improving our Planning Service by introducing a new IT system and improving the way we work. This will help us provide a more efficient, responsive service and enable us to work more proactively with applicants.

We are aware that this period of change, combined with current staffing pressures, has meant that some customers have not received responses to enquiries as promptly as they would like. We sincerely apologise for these delays and are working hard to improve our communication with customers.

These changes are scheduled for substantial completion by the end of this year. Until then however, you may experience longer response times, particularly for pre-application enquiries. We remain committed to delivering the service as efficiently as we can and appreciate your patience and understanding while these important improvements are implemented.